Privacy Policy

Last Updated: May 20, 2025

1. Introduction

Welcome to FreelancerOps LLC ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our FreelancerOps service (the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies or practices, please do not access or use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information from you:

Account Information: When you register for our Service, we collect your name, email address, password, and billing information.
Stripe Connect Data: For payment processing through Stripe Connect, we collect and pass through information such as address and EIN (Employer Identification Number).
Client Information: Information you provide about your clients, such as their names, addresses, and email addresses.
Financial Documents: Proposals and invoices you create and store using our Service.
Profile Information: Information you provide in your user profile, such as your photo, job title, company, and preferences.
Contact Information: Email addresses, phone numbers, and other contact details you provide to us.
Payment Information: Credit card details, billing addresses, and other payment-related information. Note that complete payment card information is processed by our payment processor, Stripe, and we do not store full credit card details on our servers.
Usage Data: While we do not currently track feature usage, we plan to implement tracking in the future that may include information about how you use our Service, including your login times, features used, and actions taken within the Service.
Communications: Content of messages, emails, or other communications you send us or other users through our Service.

2.2 Automatically Collected Information

When you access or use our Service, we automatically collect certain information, including:

Device Information: Information about your device, including its type, model, operating system, unique device identifiers, IP address, and mobile network information.
Log Data: Server logs, error reports, and usage data, which may include browser type, referring/exit pages, time spent on our Service, and the pages viewed.
Location Information: General location information based on your IP address.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. Currently, we primarily use an authentication cookie to maintain your login session. See our Cookie Policy section for more information.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, operate, maintain, and improve our Service
Process and complete transactions
Send transactional messages, including confirmations, invoices, technical notices, updates, security alerts, and administrative messages
Respond to comments, questions, and requests and provide customer service
Monitor and analyze trends, usage, and activities in connection with our Service
Detect, prevent, and address technical issues and fraudulent or illegal activities
Personalize and improve the Service and provide content or features that match user profiles or interests
Comply with legal obligations

4. Legal Bases for Processing (For EEA, UK, and Similar Jurisdictions)

If you are located in the European Economic Area (EEA), United Kingdom, Switzerland, or similar jurisdictions, we process your personal information under the following legal bases:

Performance of a Contract: Processing is necessary to provide the Service to you or to take steps that you request before providing the Service.
Legitimate Interests: We process your information for our legitimate interests while applying appropriate safeguards to protect your privacy. This includes improving our services, preventing fraud, and ensuring network security.
Compliance with Legal Obligations: We process your information when necessary to comply with applicable laws and regulations.
Consent: In some cases, we process your information based on your consent, which you can withdraw at any time.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it. Unless you explicitly request deletion of your data, we will retain your information indefinitely to allow for continued access to the service, as many users may return to the platform after periods of inactivity.

When determining the specific retention period for your data, we consider:

The amount, nature, and sensitivity of the personal information
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process your personal information
Whether we can achieve those purposes through other means
Applicable legal requirements

6. Sharing and Disclosure of Information

We do not sell your personal information. However, we may share your information in the following circumstances:

6.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These include:

Supabase: For database and storage services
Vercel: For hosting our application
Stripe: For payment processing
Resend: For email delivery services
Kinde: For authentication services
Google Analytics: For website analytics (planned implementation)

Each of these service providers has their own privacy policy addressing how they use such information.

6.2 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6.3 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

6.4 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6.5 Protection of Rights

We may disclose your information to protect the rights, property, or safety of [Your Company Name], our customers, or others.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

Row-level security (RLS) on all databases
Best security practices for sending and receiving data
Utilizing the security infrastructure provided by our service providers, including Supabase and Vercel

However, no Internet or electronic transmission is ever 100% secure or error-free, so we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials and for ensuring appropriate security on your own devices.

8. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Our servers are located in the United States. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

For transfers from the EEA, UK, or Switzerland to countries not deemed to provide an adequate level of data protection, we implement standard contractual clauses approved by the European Commission or other appropriate safeguards to protect your personal information where legally required.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

Access: Request access to your personal information.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information.
Portability: Request the transfer of your personal information to another service.
Restriction: Request restriction of processing of your personal information.
Objection: Object to processing of your personal information.
Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9.1 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising CCPA rights
Right to limit use and disclosure of sensitive personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9.2 Account Information

You may update, correct, or delete your account information at any time by logging into your account or contacting us. If you wish to delete your account, please note that we may retain certain information as required by law or for legitimate business purposes.

10. Cookie Policy

10.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, understand how you use our Service, and improve your experience.

10.2 Types of Cookies We Use

Essential Cookies: Necessary for the Service to function properly, including our authentication cookie that maintains your login session.
Preference Cookies: Remember your preferences and settings.
Analytics Cookies: Once implemented, we plan to use Google Analytics cookies to help us understand how visitors interact with our Service.

We do not currently use marketing cookies or other tracking technologies beyond those mentioned above.

10.3 Your Cookie Choices

Most web browsers allow you to control cookies through their settings. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience.

11. Children's Privacy

Our Service is not intended for use by children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personally identifiable information from children under 13. The nature of our Service, which includes Stripe Connect onboarding, makes it unlikely that children would be able to use our platform. If we learn we have collected personal information from a child under 13, we will promptly delete that information.

12. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

FreelancerOps LLC 2222 W Grand River Ave Okemos, MI 48864 United States

Email: support@freelancerops.com

15. Data Protection Officer

As a small business, we do not currently have a designated Data Protection Officer. For any privacy-related inquiries, please contact us at support@freelancerops.com.