Terms of Service

Last Updated: May 20, 2025

1. Introduction

Welcome to FreelancerOps. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and FreelancerOps LLC ("Company," "we," "us," or "our") governing your access to and use of the FreelancerOps platform, website, and services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. Eligibility and Registration

2.1 Eligibility

To use the Service, you must be at least 18 years old and capable of forming a binding contract with us. By using the Service, you represent and warrant that you meet these requirements.

2.2 Registration

To access certain features of the Service, you must register for an account. When registering, you agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, outdated, or incomplete.

3. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

a) Create a strong, unique password; b) Keep your account credentials secure and confidential; c) Notify us immediately of any unauthorized access to or use of your account; and d) Ensure that you exit from your account at the end of each session when accessing the Service on a shared computer or public device.

We cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

4. Service Description

4.1 General Description

FreelancerOps is an all-in-one management platform designed for freelancers. The Service includes features such as client management, proposal creation, invoice management, and payment processing.

4.2 Data Storage and Backup

All data is stored on cloud infrastructure provided by Supabase. While we implement reasonable data protection measures, we do not guarantee against data loss. Users are advised to maintain their own backups of important information. User-deleted data is non-recoverable, and we are not obligated to recover any data deleted by users.

4.3 Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be occasionally unavailable due to maintenance, technical issues, or factors beyond our control. We do not provide service level guarantees regarding uptime or availability.

4.4 Customer Support

We provide email-based customer support via support@freelancerops.com. While we aim to respond to all support inquiries within 24 hours, response times may vary, and we do not guarantee specific response timeframes. Support is provided on a reasonable-effort basis and is subject to the terms of these Terms of Service.

4.5 Service Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Service.

5. Subscription and Payment Terms

5.1 Subscription Plans

We offer various subscription plans for the Service, including monthly and annual billing options. Annual subscriptions are offered at an approximate 10% discount compared to the equivalent monthly subscription cost. Details regarding the features, limitations, and pricing of each plan are available on our website. We reserve the right to change our subscription plans, features, and pricing at any time.

5.2 Free Trial

We offer a one-week free trial of the Service. To activate the free trial, you must provide valid payment card information. Unless you cancel your subscription before the end of the trial period, you will be automatically charged for the subscription plan you selected when the trial period ends. We reserve the right to modify or terminate the free trial offer at any time without prior notice and with no further obligation.

5.2 Payment

You agree to pay all fees associated with your selected subscription plan. All payments are processed through Stripe, our third-party payment processor. By providing payment information, you represent and warrant that:

a) You are authorized to use the payment method provided; b) The payment information you provide is true, accurate, and complete; and c) You authorize us to charge your payment method for the selected subscription plan and any applicable taxes.

5.3 Billing Cycle

Subscription fees are billed in advance on a monthly or annual basis, depending on the subscription plan you select. Unless otherwise stated, subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date.

5.4 Refunds

All payments are non-refundable. Once a payment has been processed, no refunds will be issued for any reason, including but not limited to, early termination of your subscription, dissatisfaction with the Service, or unused portions of the Service. We may, at our sole discretion, issue refunds or credits in certain extenuating circumstances, but such actions shall not create an obligation to provide refunds or credits in any other circumstances.

5.5 Taxes

You are responsible for all applicable taxes, including sales tax, value-added tax (VAT), or other government-imposed taxes, in addition to the subscription fees.

6. User Responsibilities and Prohibited Activities

6.1 User Responsibilities

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for:

a) Maintaining the confidentiality of any client information you store in the Service; b) Complying with all applicable laws and regulations, including tax laws, intellectual property laws, and data protection laws; c) Obtaining proper consent from your clients to store their information in the Service; and d) Ensuring the accuracy and completeness of all information you provide through the Service.

6.2 Prohibited Activities

You agree not to:

a) Use the Service in any way that violates any applicable law or regulation; b) Use the Service to transmit, upload, or store any material that is defamatory, obscene, threatening, harassing, or otherwise objectionable; c) Engage in any activity that interferes with or disrupts the Service or the servers and networks connected to the Service; d) Attempt to gain unauthorized access to the Service, other users' accounts, or computer systems or networks connected to the Service; e) Use any robot, spider, or other automated device or process to access the Service for any purpose; f) Introduce malware, viruses, trojans, worms, logic bombs, or other harmful material into the Service; g) Use the Service to send unsolicited communications, promotions, or advertisements; h) Use the Service to impersonate any person or entity or misrepresent your affiliation with a person or entity; i) Use the Service to infringe the intellectual property rights of others; or j) Attempt to circumvent any technological measure implemented by us to protect the Service or prevent or restrict access to any portion of the Service.

7. Client Information

7.1 Client Information Storage

The Service allows you to store information about your clients. You represent and warrant that:

a) You have the legal right to collect, store, and process any client information you input into the Service; b) You have obtained any necessary consents from your clients to store their information in the Service; and c) Your collection, storage, and processing of client information complies with all applicable laws and regulations, including data protection laws.

7.2 Our Access to Client Information

We will not access or use your clients' information except:

a) As necessary to provide and maintain the Service; b) As required by law; c) In accordance with our Privacy Policy; or d) With your express permission.

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of FreelancerOps LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

8.2 User Content

You retain all rights to any content you submit, post, or display on or through the Service ("User Content"). By submitting, posting, or displaying User Content on or through the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute such User Content for the purpose of providing and promoting the Service.

You represent and warrant that:

a) You own or control all rights to the User Content you provide through the Service; b) The User Content does not infringe, misappropriate, or violate the rights of any third party; and c) The User Content complies with all applicable laws and regulations.

9. Third-Party Services

9.1 Integration with Third-Party Services

The Service may integrate with or allow access to third-party services, including but not limited to Stripe, Supabase, Vercel, Resend, and Kinde. These integrations are provided solely as a convenience to you, and we do not endorse, warrant, or guarantee the products or services provided by these third parties.

9.2 Stripe Connect Services

Our Service utilizes Stripe Connect for payment processing. By using the payment processing features of our Service, you agree to comply with Stripe's Connected Account Agreement, available at https://stripe.com/connect-account/legal, as well as Stripe's Terms of Service, available at https://stripe.com/legal.

9.3 Third-Party Terms

Your use of any third-party services through our Service is subject to the terms and conditions of those third-party services, and we are not responsible for any changes to such terms and conditions. It is your responsibility to review and comply with any applicable third-party terms.

10. Termination

10.1 Termination by You

You may terminate your account and subscription at any time by following the instructions on our website or by contacting us at support@freelancerops.com. Upon termination, you will continue to have access to the Service until the end of your current billing period, but you will not receive a refund for any fees already paid.

10.2 Termination by Us

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms. Upon termination, your right to use the Service will cease immediately.

10.3 Effect of Termination

Upon termination of your account:

a) Your access to the Service will be terminated; b) Your data will be retained in our systems unless you specifically request deletion of your data by contacting support@freelancerops.com; c) Any data that you have deleted prior to account termination is non-recoverable; and d) Any provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Disclaimers and Limitation of Liability

11.1 Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS.

11.2 Limitation of Liability

IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOST DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR THE SERVICE DURING THE PERIOD OF 12 MONTHS PRIOR TO ANY CAUSE OF ACTION ARISING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

12. Indemnification

You agree to defend, indemnify, and hold harmless FreelancerOps LLC, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

a) Your use of and access to the Service; b) Your violation of any term of these Terms; c) Your violation of any third-party right, including without limitation any copyright, property, or privacy right; or d) Any claim that your User Content caused damage to a third party.

This defense and indemnification obligation will survive these Terms and your use of the Service.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved through the following process:

a) Informal Negotiation: You and FreelancerOps LLC agree to first attempt to resolve any dispute informally by contacting the other party.

b) Binding Arbitration: If the dispute cannot be resolved through informal negotiation, it shall be resolved through binding arbitration conducted by a single arbitrator in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Ingham County, Michigan, unless you and we both agree to conduct it elsewhere.

c) Exceptions: You and FreelancerOps LLC agree that the following disputes are not subject to the above provisions concerning informal negotiation and binding arbitration:

i) Any disputes seeking to enforce or protect, or concerning the validity of, any of our intellectual property rights; ii) Any dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and iii) Any claim for injunctive relief.

d) Class Action Waiver: YOU AND FREELANCEROPS LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

e) Small Claims Court: Notwithstanding the foregoing, either party may bring an individual action in small claims court.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on our website and updating the "Last Updated" date at the top of these Terms.

Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop using the Service.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FreelancerOps LLC regarding the Service and supersede all prior agreements and understandings, whether written or oral.

15.2 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

15.3 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

15.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and of no effect. We may assign or transfer these Terms, at our sole discretion, without restriction.

15.5 Notices

Any notice required or permitted by these Terms shall be in writing and shall be delivered either by personal delivery, email, or by certified or registered mail. Notices to us should be sent to support@freelancerops.com or to our physical address at 2222 W Grand River Ave, Okemos, MI 48864.

15.6 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure results from any cause beyond our reasonable control, including, but not limited to, mechanical, electronic, or communications failure or degradation.

15.7 Relationship of the Parties

Nothing in these Terms shall be construed as creating any agency, partnership, joint venture, or other form of joint enterprise, employment, or fiduciary relationship between us.

16. Geographic Restrictions

The Service is based in the United States and is provided for access and use only by persons located in the United States and other locations where it is legally permitted. You acknowledge that you may not be able to access the Service outside of the United States and that access may not be legal in certain countries or for certain persons.

We comply with all applicable U.S. trade and export control laws and regulations, including economic sanctions and embargoes administered by the Office of Foreign Assets Control ("OFAC") of the U.S. Department of the Treasury. You represent and warrant that:

a) You are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services; b) You are not on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Denied Persons List or Entity List; and c) You will not access or use the Service in violation of any U.S. export embargo, prohibition, or restriction.

17. Contact Information

If you have any questions about these Terms, please contact us at:

FreelancerOps LLC 2222 W Grand River Ave Okemos, MI 48864 United States Email: support@freelancerops.com